Directly - On Demand and Automated Customer Support Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes Our pay-for-performance model ensures that experts are compensated only when they successfully resolve an issue—without the need for an agent
Platform | Directly The Directly OnDemand platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences We seamlessly integrate into your existing contact center technology stack and provide actionable reporting and analytics on performance
Careers - Directly Why Directly? Join us as we transform the customer service industry We’ve got an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights
About - Directly Directly is a pioneer in customer service for many of the world’s leading brands Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer service that consumers love
Contact | Directly Onboard We source, screen, and onboard highly qualified experts ; Route We help you route us inquiries that are a perfect fit for experts ; Automate We use AI machine learning to automate repetitive questions ; Reward We offer a pay-for-performance compensation model
Privacy Policy - Directly We may share your personal data with our subsidiaries to process it for the purposes of inter-group administration and to deliver products or services where elements of these are provided by group companies other than those with which you have directly contracted
Are you an SAP expert? - Directly You as a potential expert candidate for a specific product area or areas, must take a brief assessment examination provided by our partner Movate (formerly known as CSS Corp Directly Inc ) You can become an expert in multiple product areas and we encourage potential experts to apply for multiple product areas if you are experienced in those areas
Reports Webinars - Directly Directly OnDemand Resources For all the latest best practices and resources related to customer service and the modern contact center
Automate | Directly Onboard We source, screen, and onboard highly qualified experts ; Route We help you route us inquiries that are a perfect fit for experts ; Automate We use AI machine learning to automate repetitive questions ; Reward We offer a pay-for-performance compensation model
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